At American LED Wall, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.
Return Window
Customers may request a return within 10 days of receiving the product. Return requests submitted after the 10 day period may not be accepted.
Eligibility for Returns
To qualify for a return, the product must meet the following conditions:
- The item must be unused and in the same condition as when it was received.
- The product must be returned in its original packaging with all included accessories.
- The return request must be submitted within the 10 day return window.
- Proof of purchase such as an order confirmation or receipt must be provided.
Products that are damaged due to misuse, improper installation, or unauthorized modifications may not be eligible for return.
Non Returnable Items
Certain items may not be eligible for return, including:
- Custom made or special order LED display products
- Items damaged due to improper use or installation
- Products returned without original packaging or accessories
Return Process
To initiate a return, please follow these steps:
- Contact our support team through our Contact Us page or email us with your order details.
- Provide your order number and reason for return.
- Our team will review your request and provide return instructions if the request is approved.
- Securely package the item and ship it to the return address provided by our team.
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the product was received damaged or defective. We recommend using a trackable shipping service to ensure safe delivery of the returned item.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will review the issue and provide a replacement or refund where applicable.
Refund Process
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are issued to the original payment method within 7 business days. Please note that processing time may vary depending on your payment provider.
Contact Information
If you have any questions about returns or refunds, please contact our support team through our Contact Us page on the website.
