At American LED Wall, we strive to ensure that your orders are processed and delivered efficiently. This Shipping Policy explains how we handle order processing, shipping methods, delivery timelines, and related details.
Order Processing Time
All orders placed on American LED Wall are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed during weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with shipment details and tracking information when available.
Shipping Locations
American LED Wall currently ships orders within the United States. If you require shipping to another region, please contact our support team before placing an order to confirm availability.
Shipping Methods
We work with trusted logistics partners to deliver orders safely and efficiently. Shipping methods may include:
- Standard shipping
- Freight shipping for large LED display orders
- Specialized carrier delivery for large equipment
The shipping method used for your order may depend on product size, weight, and delivery location.
Shipping Costs
Shipping costs are calculated based on several factors, including:
- Product size and weight
- Shipping destination
- Selected delivery method
The total shipping cost will be displayed during the checkout process before payment is completed.
Estimated Delivery Time
Delivery timelines depend on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard delivery: 3–7 business days
- Freight or large display shipments: 7–14 business days
Delivery times are estimates and may vary due to external factors such as weather conditions, shipping carrier delays, or logistical issues.
Order Tracking
Once your order has been shipped, you may receive a tracking number via email. This allows you to monitor the status of your shipment and estimated delivery date.
If tracking information is not received within a reasonable time after shipment, please contact our support team.
Shipping Delays
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control. These may include:
- Weather conditions
- Carrier delays
- High shipping demand periods
- Customs or regulatory checks
In such cases, we will work with the shipping provider to resolve the issue as quickly as possible.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We recommend reporting shipping damage within 48 hours of delivery so we can assist in resolving the issue with the carrier.
Please provide photos of the damaged package and product to help us investigate and process your request.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. American LED Wall is not responsible for delays or delivery failures caused by incorrect or incomplete address details.
If you notice an error in your shipping address after placing an order, please contact our support team immediately.
Contact Us
If you have any questions regarding shipping, delivery timelines, or order tracking, please contact our support team through the Contact Us page on our website.
